+353 (87) 236 8992 charley@charleyswords.com


How to Improve Your Cross-Cultural Communications

Understanding and effectively managing cross-cultural communication is hugely important for organisations that have a diverse workforce. Do you have situations where language and cultural differences cause misunderstanding and poor communications within...

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How to Measure the Impact of Training on Your Organisation

So often I hear about the lack of resources to invest in employee development and I always counter this with a question ‘Can you afford not to invest?’ Traditionally training is broken down into two types – ‘Hard Skills’ and ‘Soft Skills’. ‘Hard Skills’...

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How to Put Your Core Management Skills to Best Use

The only constant is change. How you manage this in yourself will determine your success in managing your team through change, while ensuring greater quality, efficiency and effectiveness in the delivery of care. Management is all about mastering a complex...

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How to Build Your Resilience

Have you ever wondered how some people seem to bounce back from challenges and setbacks more quickly and with greater ease than others?  People respond differently to stressful situations, both in work and in life, and building resilience is a very...

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How to Sharpen Your Focus

Do you find you have days when you are highly productive and days when you are ‘busy’, but actually getting little or nothing done? When you are focused you are more productive and you feel more engaged, less stressed and better able to cope. When you...

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The Importance of Customer Service Standards

Customer service standards are making a comeback – and rightly so! Technology platforms and digital, automated and self-service delivery channels are still on the rise, but it is important to remember that there is a team of people working behind the...

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