Please note that due to unforeseen circumstances, we need to reschedule the webinar to 30th November. The time and all other details remain the same. Thank you.
IMPACTFUL COMMUNICATIONS IN THE HEALTHCARE SECTOR
Transform the way you navigate high-stress situations without alienating your colleagues or patients.
FREE Webinar – Thursday 30th November 2023
Stress at work is not new, but it seems to be overwhelming in the healthcare sector, and getting worse. Whether it’s a result of heavy workloads, under-resourcing, discrimination and bullying or lack of team spirit, it needs to be fully acknowledged, the causes understood and then, fairly managed. However, when workplace stress adversely affects clear, honest and impactful communication with patients, team members and patient’s families it can lead to greater anxiety, miscommunication, emotional outbursts.
So how can you overcome these to make sure you are heard in a credible and intelligent way, that what you are saying or writing is clearly understood and that your communications are compelling and have impact?
To make sure you are doing right by your patients, service users and colleagues, join me on this FREE webinar to either learn to be a more impactful communicator or to refresh your communication skills.
Whether you are causing this stress to your colleagues, due to your own behaviours and communication style, or you are feeling overwhelmed and unheard, for any number of reasons, its important to remember there is always a patient or service user utterly dependent on the impact of your communications.
Here’s a glimpse of what you will learn:
- Master active listening for greater clarity, particularly at hand-over time
- Communicate respectfully with multi-cultural team members to ensure they feel part of the team and can work through the adaptation process successfully
- Communicate compassionately to patients, service users and their carers / families.
HERE’S WHAT PEOPLE ARE SAYING
Charley’s patience, listening skills, her vast experience and her conversational skills played a big part in me moving out of the dark place I was in to have the confidence to believe in myself and my potential. The program wasn’t all about me in the work environment – it was bigger than that. It was about Me as a whole person, managing MY working skills, MY thinking skills and MY life confidence skills. Thanks Charley.
Helen B. – Senior Nurse Manager
As a trainer, Charley’s expertise shines through. Her engaging and effective teaching style stimulated my thought process. Charley’s ability to convey information clearly and in a relatable manner provided me with valuable insights and actionable takeaways, which have been instrumental in my career journey over the past six years.
Molly V. – CNM2
This 45-minutes will be time very well spent!
ALL ABOUT CHARLEY
LEADERSHIP STRATEGIST | CAREER MENTOR | BUSINESS CONSULTANT | INTERNATIONAL TRAINER & SPEAKER | AUTHOR
In her work as a mentor, trainer and consultant with individuals and management and leadership teams up to and including executives and Boards of Directors, Charley challenges conventional wisdom through sharp strategic insights, and in her unique approach and style, she presents a revolutionary framework for aspiring and experienced leaders alike.
She offers transformative solutions in strategic thinking, positioning and communications, modern people-led leadership and business transformation that empower leaders to unleash their own potential and the full potential of their people.
MY PROMISE TO YOU
You will leave with simple and very insightful tips and practices to transform your style and impact as a communicator, leading to less confusion and doubt in all communications; all your standards will be met continuously; improved teamwork and less stress for all involved.
Here you will benefit from my vast experience in over 30 countries, working with thousands of people individually and in leadership teams, to create lasting change in themselves and in their organisations. And also, from my 10+ years hands-on engagement with many healthcare professionals at all levels up to and including DON’s as a trainer and mentor in the area of communications, assertiveness building and leadership and management practices.
I look forward to meeting and working with you on 30th November – Here’s to your success!