The only constant is change and never more so than with the current need to juggle all the issues, risks, demands, people and indeed the future of your business. To keep all the balls in the air, you need to concentrate on the three major roles you as a Manager have...
Self-Awareness is having a clear understanding of your personality, your thoughts, emotions and ultimate behaviours. It allows you to better understand how you affect other people, how they perceive you and how you ultimately manage your responses to them making sure...
Now before you get mad, please hear me out! Why is it do you think, that treating employees respectfully and as human beings is such a challenge? The success and sustainability of your organisation is dependent on the performance of your employees. Dependent on their...
All organisations who provide products and services to customers need complaints. Whether they are called complaints, feedback or suggestions – the purpose and benefits of these are the same for your organisation. Complaints highlight where something is not working...
Just to recap, when implementing change in your organisation, before you consider the day-to-day people management issues, you need to understand the readiness of the organisation as a whole to change. Change is difficult! Before you start to implement change, take...
Your employees are your principle business asset. Investing in them thoughtfully and strategically is essential for the continued success and growth of your organisation. For you: Is your employee development an investment or an expense? Is your training investment...
Stability in business is almost a thing of the past with increasingly rapid technological developments, a sharper focus on improving efficiencies, globalisation and now the potential impact of Brexit. While organisational change has become part and parcel of daily...
Successful change which brings long-lasting benefits to your organisation can be difficult to implement. Managing such a change project – which will ultimately become a program of change in your organisation, resulting in all changes being embedded in the day-to-day...
When you consciously take time to think about your career and the direction in which you are heading, and how it makes you feel, it’s important to start first with your self-reflection. Not the day to day commute, your working environment, your colleagues, customers...
This everyday activity – be it in your family and social interactions, at work with your colleagues, customers, clients, patients, service users, superiors or when you are sharing your thoughts and feelings emotionally – is an art form. I love George Bernard...
