Walk In Your Customer’s Shoes

Walk In Your Customer’s Shoes

Do you know what it is like for your customers to interact with your organisation and to do business with you? Do you know how they are treated during each stage of their interaction and where, how and when they connect with your people, your premises, your call...
Your People and Your Customers – Your Key to Success!

Your People and Your Customers – Your Key to Success!

It’s as simple as that! There are many well-known clichés about your people being your greatest asset and your customers being your greatest asset.  Rather than think ‘here we go again’, I urge you to think about this. Your organisation, regardless of size, location...
Why Your Customers Being Satisfied is Not Enough

Why Your Customers Being Satisfied is Not Enough

In business everybody serves somebody, but it is how you serve them which matters most.  One of the definitions of the word serve is ‘to be of assistance, to help’ and while most want to help, it might depend on your mood, if you like the person or if you feel it will...
The Importance of Customer Service Standards

The Importance of Customer Service Standards

Customer service standards are making a comeback – and rightly so! Technology platforms and digital, automated and self-service delivery channels are still on the rise, but it is important to remember that there is a team of people working behind the scenes to ensure...
How to Manage and Reduce Your Customer Complaints

How to Manage and Reduce Your Customer Complaints

All organisations who provide products and services to customers need complaints.  Whether they are called complaints, feedback or suggestions – the purpose and benefits of these are the same for your organisation. Complaints highlight where something is not working...
Manage Your Customer Relationships Better, and Thrive!

Manage Your Customer Relationships Better, and Thrive!

How would you feel if the way you manage your customer relationships was your core business strategy? Is the way you engage with your customers the ‘Ace Card’ in your business? Managing your relationship with your customers is about so much more than a software...

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