Do you turn into an almost different person when you are stressed? If so, you are not alone! Stress is an all too common problem and when you are in a management role and you go from being calm and reasonable to being agitated and unreasonable, it can really impact...
Today organisations in all sectors, from industry, to finance, to medical and healthcare to retail, need managers who lead, inspire and motivate employees to achieve organisation-wide goals. Relying too heavily on leading or managing can be detrimental. Add to this...
In the course of my work I have found I am spending more and more time discussing the importance of this most vital success skill and how to improve it. Active listening – the essential skill we simply cannot do without! While this is a vital communication skill, it...
I think it’s fair to say that everyone suffers from a lack of self-confidence at various times in their life, and also in their career. Managers, both young and experienced, leaders and even executives doubt themselves at times. Just because you are in a management...
It’s quite interesting to me that I still find when working with some clients, that the real value of their customers is not known to them! Customers are central to the survival of every business – regardless of size, sector, country etc. and they need to be central...
