Leadership depends on your ability for self-reflection and your appetite for self-development. There are times in our lives when we are naturally prompted to reflect on our actions, behaviours and achievements – often these coincide with the end of another year, a...
You cannot lead others if you cannot first lead yourself. Self-leadership, one of the biggest challenges for leaders today, is a process of consciously choosing your thoughts, feelings, and actions to support you in achieving your personal and professional goals....
Many organisations the world over are noticing the characteristic and behavioural changes in some of their employees who are working remotely. These same changes are being noticed by their customers too! The automated systems are processing away, churning out...
The avalanche of global disruption, debate, media focus and business restructuring or closures is taking a heavy toll on business owners and leaders worldwide. Some, if not all, are naturally gripped by fear, some are applying sharp cost cutting initiatives, while...
Do you know what it is like for your customers to interact with your organisation and to do business with you? Do you know how they are treated during each stage of their interaction and where, how and when they connect with your people, your premises, your call...
