Blog
Tips to Improve Your Effectiveness
If you feel completely in control of your daily life, hugely self-confident, get the most important things done first and in good time and don’t suffer from stress, then this article is not for you! If, however, you feel you would like to change your daily...
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Your People and Your Customers – Your Key to Success!
It’s as simple as that! There are many well-known clichés about your people being your greatest asset and your customers being your greatest asset. Rather than think ‘here we go again’, I urge you to think about this. Your organisation, regardless of...
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Set Your Intention for Your Best Year Yet!
Would you love to live a life of choice? You can do this by being intentional about what is important to you, what your values are and how you live by them, and what you want to achieve. Give yourself the gift of time. Time to step back from everyday...
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Why Your Customers Being Satisfied is Not Enough
In business everybody serves somebody, but it is how you serve them which matters most. One of the definitions of the word serve is ‘to be of assistance, to help’ and while most want to help, it might depend on your mood, if you like the person or if you...
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How to Improve Your Cross-Cultural Communications
Understanding and effectively managing cross-cultural communication is hugely important for organisations that have a diverse workforce. Do you have situations where language and cultural differences cause misunderstanding and poor communications within...
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How to Measure the Impact of Training on Your Organisation
So often I hear about the lack of resources to invest in employee development and I always counter this with a question ‘Can you afford not to invest?’ Traditionally training is broken down into two types – ‘Hard Skills’ and ‘Soft Skills’. ‘Hard Skills’...
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