Keeping Your Customers During a Pandemic

Keeping Your Customers During a Pandemic

The avalanche of global disruption, debate, media focus and business restructuring or closures is taking a heavy toll on business owners and leaders worldwide. Some, if not all, are naturally gripped by fear, some are applying sharp cost cutting initiatives, while...
How To Get The Most Out of Your Day!

How To Get The Most Out of Your Day!

How you manage your energy will determine how well you manage your use of time on a daily basis. Time manages itself – what you manage is your energy – your attitude, conscious thought and decision-making and your self-care.  All these contribute to keeping your...
Managing The Way Forward Post Pandemic

Managing The Way Forward Post Pandemic

Thankfully there appears to be some light at the end of the Covid-19 tunnel. The disruption to you, your loved ones, your organisations, employees, colleagues, customers and suppliers has been significant.  Now it’s time to think about turning the corner – or several...
Leading Your Teams Through a Crisis

Leading Your Teams Through a Crisis

Whether some or all of your employees are working onsite or from home or a mix of both, your leadership skills are being well tested!  Add to this, the need to reduce the numbers of people working and to move people into positions they don’t normally fill or are not...
Your People and Your Customers – Your Key to Success!

Your People and Your Customers – Your Key to Success!

It’s as simple as that! There are many well-known clichés about your people being your greatest asset and your customers being your greatest asset.  Rather than think ‘here we go again’, I urge you to think about this. Your organisation, regardless of size, location...
How to Measure the Impact of Training on Your Organisation

How to Measure the Impact of Training on Your Organisation

So often I hear about the lack of resources to invest in employee development and I always counter this with a question ‘Can you afford not to invest?’ Traditionally training is broken down into two types – ‘Hard Skills’ and ‘Soft Skills’. ‘Hard Skills’ are specific,...