Your People and Your Customers – Your Key to Success!

Your People and Your Customers – Your Key to Success!

It’s as simple as that! There are many well-known clichés about your people being your greatest asset and your customers being your greatest asset.  Rather than think ‘here we go again’, I urge you to think about this. Your organisation, regardless of size, location...
Set Your Intention for Your Best Year Yet!

Set Your Intention for Your Best Year Yet!

Would you love to live a life of choice?  You can do this by being intentional about what is important to you, what your values are and how you live by them, and what you want to achieve. Give yourself the gift of time.  Time to step back from everyday life and...
Why Your Customers Being Satisfied is Not Enough

Why Your Customers Being Satisfied is Not Enough

In business everybody serves somebody, but it is how you serve them which matters most.  One of the definitions of the word serve is ‘to be of assistance, to help’ and while most want to help, it might depend on your mood, if you like the person or if you feel it will...
How to Improve Your Cross-Cultural Communications

How to Improve Your Cross-Cultural Communications

Understanding and effectively managing cross-cultural communication is hugely important for organisations that have a diverse workforce. Do you have situations where language and cultural differences cause misunderstanding and poor communications within your team and...
How to Measure the Impact of Training on Your Organisation

How to Measure the Impact of Training on Your Organisation

So often I hear about the lack of resources to invest in employee development and I always counter this with a question ‘Can you afford not to invest?’ Traditionally training is broken down into two types – ‘Hard Skills’ and ‘Soft Skills’. ‘Hard Skills’ are specific,...
How to Put Your Core Management Skills to Best Use

How to Put Your Core Management Skills to Best Use

The only constant is change. How you manage this in yourself will determine your success in managing your team through change, while ensuring greater quality, efficiency and effectiveness in the delivery of care. Management is all about mastering a complex set of...
How to Build Your Resilience

How to Build Your Resilience

Have you ever wondered how some people seem to bounce back from challenges and setbacks more quickly and with greater ease than others?  People respond differently to stressful situations, both in work and in life, and building resilience is a very personal journey....
How to Sharpen Your Focus

How to Sharpen Your Focus

Do you find you have days when you are highly productive and days when you are ‘busy’, but actually getting little or nothing done? When you are focused you are more productive and you feel more engaged, less stressed and better able to cope. When you can’t focus on...
The Importance of Customer Service Standards

The Importance of Customer Service Standards

Customer service standards are making a comeback – and rightly so! Technology platforms and digital, automated and self-service delivery channels are still on the rise, but it is important to remember that there is a team of people working behind the scenes to ensure...
How to Apply the Three ‘Ps’ of Managing

How to Apply the Three ‘Ps’ of Managing

The only constant is change and never more so than with the current need to juggle all the issues, risks, demands, people and indeed the future of your business. To keep all the balls in the air, you need to concentrate on the three major roles you as a Manager have...