If you feel completely in control of your daily life, hugely self-confident, get the most important things done first and in good time and don’t suffer from stress, then this article is not for you! If, however, you feel you would like to change your daily life,...
It’s as simple as that! There are many well-known clichés about your people being your greatest asset and your customers being your greatest asset. Rather than think ‘here we go again’, I urge you to think about this. Your organisation, regardless of size, location...
Would you love to live a life of choice? You can do this by being intentional about what is important to you, what your values are and how you live by them, and what you want to achieve. Give yourself the gift of time. Time to step back from everyday life and...
In business everybody serves somebody, but it is how you serve them which matters most. One of the definitions of the word serve is ‘to be of assistance, to help’ and while most want to help, it might depend on your mood, if you like the person or if you feel it will...
Understanding and effectively managing cross-cultural communication is hugely important for organisations that have a diverse workforce. Do you have situations where language and cultural differences cause misunderstanding and poor communications within your team and...
So often I hear about the lack of resources to invest in employee development and I always counter this with a question ‘Can you afford not to invest?’ Traditionally training is broken down into two types – ‘Hard Skills’ and ‘Soft Skills’. ‘Hard Skills’ are specific,...
The only constant is change. How you manage this in yourself will determine your success in managing your team through change, while ensuring greater quality, efficiency and effectiveness in the delivery of care. Management is all about mastering a complex set of...
Have you ever wondered how some people seem to bounce back from challenges and setbacks more quickly and with greater ease than others? People respond differently to stressful situations, both in work and in life, and building resilience is a very personal journey....
Do you find you have days when you are highly productive and days when you are ‘busy’, but actually getting little or nothing done? When you are focused you are more productive and you feel more engaged, less stressed and better able to cope. When you can’t focus on...
Customer service standards are making a comeback – and rightly so! Technology platforms and digital, automated and self-service delivery channels are still on the rise, but it is important to remember that there is a team of people working behind the scenes to ensure...
